Sentra 311 carries a pothole, a dark streetlight or a missed pickup from the resident's report to a closed job with an after photo. Intake, triage, dispatch, field work and public reporting run in one system. Report it. Route it. Fix it. Tell residents.
Large-city 311 platforms are priced and staffed for large cities. Smaller cities end up tracking requests in a shared inbox, a spreadsheet, or a phone log that nobody outside the office can see. Residents never hear back, and council members field the follow-up calls.
Sentra 311 gives a city of 5,000 to 100,000 one place for every request, whether it arrives on the web, from the app, through chat or by phone. Each request is routed to the department that owns it and tracked against a deadline. Crews close it from the field with a photo, and the resident who reported it can see the result.
Closed means closed. A request isn't marked done until the crew closes it from the field with an after photo. The resident sees the before and after photos and can reopen the request within 7 days if the work wasn't finished.
Sentra 311 handles routing, deadlines and resident updates. Staff and crews do the work and decide when it's finished.
From the hosted report page, a widget on the city website, the resident app or AI chat, with photos and a map pin. Phone calls are entered by staff.
A knowledge base answers common questions before a request is filed, and a photo can suggest the right request type.
Each request type goes to the department that owns it and starts an SLA clock measured in business time.
Dispatchers plan routes and follow live crew locations on a map with council districts and parcel numbers.
The worker app on a phone or iPad lists the day's jobs, navigates to each one, and closes it out with an after photo.
A tracking page and email updates show progress. A public performance page shows the whole city how requests are handled.
Every feature is included in one plan, from intake and dispatch through public reporting.
Residents can report from wherever they are, with or without an account, and follow the request until it's done.
One searchable queue for every department, with the map, the deadline and the request history on the same screen.
Crews get a simple app for the field. Managers and elected officials get the numbers without asking IT.
Most 311 software charges per seat and sells features in tiers. Sentra 311 includes every feature and every user in one price set by your city's population.
Claude from Anthropic handles a few focused tasks: suggesting request types, running the resident chat, summarizing chat insights, drafting translations and answering questions in the in-product help. Each feature receives only the data it needs. AI suggests, summarizes and searches. Staff make the decisions.
City staff configure Sentra 311 themselves. You can bring your existing requests with you and connect the maps you already maintain.
CSP has sold to public agencies for more than three decades. We know what your purchasing office needs to see.
Sentra 311 gives your city one place to take requests, route them, fix them and tell residents the job is done, at one price that covers everyone.